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Frequently Asked Questions
What makes DEBOXIT's different from other shipping services?
DEBOXIT sets itself apart from other shipping services by offering a unique and sustainable approach to packaging and shipping. We provide returnable boxes to our customers, which can be used multiple times, reducing the need for single-use packaging materials. By using our returnable boxes method, we aim to minimize waste and promote a more sustainable shipping experience for our customers and the environment.
How does DEBOXIT's returnable boxes method work?
When placing an order, customers can simply select the returnable box option at checkout. When they're ready to return the boxes, they can drop them off at a designated location. We will then sanitize and inspect the boxes before putting them back into circulation. Click
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What happens if I forgot to return the box?
At DEBOXIT, we understand that occasionally customers may forget to return their boxes after using our service. In the event that a box is not returned within the agreed-upon timeframe, we will automatically charge a small fee to the payment method on file. This fee is intended to cover the cost of replacing the box and any inconvenience caused to other customers who may need it. However, we strive to work with our customers to find a convenient solution, so if you have extenuating circumstances or need more time to return the box, please don't hesitate to contact our customer service team. We are dedicated to providing prompt and courteous assistance to all our customers.
How do I get the money compensation after returning the box?
We understand the importance of a smooth return process. To receive compensation after returning the box, simply ensure that the box is in its original condition, with all accessories included. Once we receive the box and verify its condition, we will process your compensation payment using the payment method you used for the initial rental. You will receive an email notification once the compensation has been processed. If you have any questions or concerns about the return and compensation process, our customer service team is available to assist you.
How long does it take for me to receive my compensation money after returning the box?
At DEBOXIT, we process compensation for returned boxes within 5-7 business days of inspecting the returned item. Once the box has been received and inspected, we will promptly issue the compensation to the original payment method used for the rental. Please note that the timeline for the funds to reflect in your account may vary depending on your financial institution. We strive to expedite the process as much as possible to ensure a seamless experience for our customers.
